Senior Business Analyst; ServiceNow Level Clearance - Remote

Position: Senior Business Analyst (ServiceNow) - (High Level Clearance - Remote US)
Description

ICF is seeking an experienced Senior Business Analyst to support Service Now modernization and continuous improvement efforts for a federal mission environment. This role is intended for a senior business analyst who can lead requirements activities, guide stakeholders, influence delivery direction, and translate operational needs into practical Service Now solutions.

The ideal candidate brings deep experience in business analysis, Agile delivery, and Service Now-oriented workflow improvement. You will work across business and technical teams to define scope, refine requirements, facilitate decisions, and support delivery through design, testing, and release. You should be confident leading requirements discussions, identifying dependencies and risks, and ensuring solutions remain aligned to mission needs.

*
* Job Location:

** Remote work is authorized.  Must support US Eastern time zone working hours _._

* If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

** What You Will Do*
* + Lead requirements elicitation and refinement sessions with business and technical stakeholders

+ Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation

+ Analyze current-state and future-state workflows to improve service delivery, automation, and user experience

+ Own requirements quality and traceability frominitialdiscovery through design, development, testing, and release

+ Partner with Service Now architects, developers, and testers tovalidaterequirementcompleteness,technicalfeasibility, and alignment with intended business outcome

+ Identifyrequirements dependencies, gaps, assumptions, and delivery risks, andfacilitatetimelyresolution with business and technical stakeholders

+ Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release

+ Defineand documentreporting, operational support, and process governance requirements

+ Facilitate stakeholder alignment and resolve scope or process questions as they arise

+ Maintain clear documentation and strong requirements hygiene in Agile tools

** What You Must Have*
* + Bachelor's degree in business, information systems, computer science, public administration, orarelatedfield

+ 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives

+ Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban

+ Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements

+ 3+ years of experience supporting Service Now or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization

+ Experience using Agile collaboration tools such asService Now Agile  Development,Jira and Confluence, or similar tools

+ Must be a U.S. citizen andpossessan active Top Secret security clearance, as required by the federal contract

+ Mustresideand perform work withinthe U.S.

** What We Would Like You*
* ** To*
* ** Have*
* + Experience supporting one or more relevant

Service

Now modules, includingITSM, CSM, App Engine, HRSD, ITOM, or related modules

+

Experience with workflow automation, service management,platform-based modernization,and process modeling tools such as Visio or Lucidchart

+ Experience supporting federal service delivery or enterprise operations programs

+ Experience supporting UAT, release planning, training,or change management

+ Familiarity with

Dev Sec Ops , continuous delivery, or scaled Agileframeworks such asSAFe

+ Experience mentoring analysts orestablishingbusiness analysis andrequirementsmanagementbest practices

** Professional Skills*
* + Strong analytical, problem-solving, facilitation, and stakeholder management skills

+ Ability to communicate complex requirements, process, testing, and usability findings to technical and nontechnical audiences

+ Ability to organize and prioritize multiple assignments in a fast-paced delivery environment

+ Sound judgment and the ability tofacilitatedecisions when requirements, scope, or stakeholder priorities conflict

** Working at ICF*
* ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read…