Grand Rapids Mi Joblagii ( Client Support

Job Summary

Client Support – Purchaser Assist Specialist ation:
Grand Rapids, USA. Salary: $20-30 per hour.

Schedule:

Monday – Friday, 9:00 AM – 5:30 PM MST with occasional overtime and weekend work as requested. Hybrid work options are available based on performance.

• Resolve purchaser-initiated plan participant issues.
• Provide assistance through email, fax, case, and phone. Respond to support queue items promptly.
• Track all customer contacts in database, create touch histories, identify trends, support forecasting and reporting.
• Help with plan benefits override requests at purchaser demand.
• Provide feedback to purchaser care management on service incidents and grow vendor opportunities.
• Collaborate with account management team to ensure maximum customer satisfaction and trend monitoring.

• 1+ year of customer support experience.
• 1+ year of call center experience.
• 1+ year of health care industry experience.
• Verifiable high school diploma or GED.

• Experience with People Safe, RXClaim, Salesforce, Moxie and Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Knowledge of plan designs and purchaser programs.
• Strong partnership building and ability to navigate a complex organizational structure.

• Required – Verifiable high school diploma or GED.
• Preferred – Final level of training, including Bachelor's degree and/or specialized education certification(s).

CVS Health is an affirmative action employer and an equal opportunity employer. We do not discriminate based on race, ethnicity, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, disability, veteran status, or any other characteristics protected under federal, state or local law.