Senior Enterprise Escalation Lead — Remote
Remote / Online - Candidates ideally in
Austin, Delta County, Colorado, 81410, USA
Listed on 2026-07-18
Austin, Delta County, Colorado, 81410, USA
Listing for:
Gong
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Gong is seeking a Strategic Escalation Manager to own the lifecycle of high-stakes enterprise account escalations, guiding them from risk states to final resolution. You will collaborate with GTM, R&D, Product, and Support to translate roadblocks into actionable requirements, deploy the right resources, and manage stakeholders with precision.
This role emphasizes proactive incident analysis, cross-functional collaboration, and building scalable escalation playbooks to safeguard Gong’s
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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