Implementation Manager; Smart Manufacturing & Digital Transformation

Full-Time | Remote with Travel | Must Be Located Within Easy Driving Distance of Central Ohio | 100% Employee-Owned

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Do you enjoy building teams, improving processes, and helping customers successfully adopt technology that makes a measurable impact?

At Polaris Automation, we're looking for an Implementation Manager to lead and scale the deployment of Chordata, our manufacturing intelligence platform. This is an opportunity to build a growing implementation function, lead a team of implementation specialists, and help manufacturers unlock greater value from their operational data.

If you're equally passionate about people leadership, customer success, and operational excellence, this could be the opportunity to help shape the future of a rapidly growing software business.

Polaris Automation is a fast-growing, 100% employee-owned smart manufacturing partner helping manufacturers improve quality, efficiency, productivity, and operational performance. We work with some of the world's leading manufacturers to deliver advanced automation, MES, batch, and digital transformation solutions.

Chordata is Polaris Automation's manufacturing intelligence platform, designed to transform plant floor data into actionable insights that help manufacturers make smarter decisions.

As an employee-owner, you'll have a direct stake in our success and the opportunity to help shape the future of an expanding company.

As the Implementation Manager, you'll own the customer implementation experience from project kickoff through go-live and long-term success.

You'll lead a growing team responsible for configuring, deploying, and integrating Chordata within complex manufacturing environments. You'll establish scalable implementation processes, develop team capabilities, and work closely with Product Development to ensure customer feedback helps shape the future of the platform.

We're looking for someone who wants to build and improve a function, develop people, create repeatable processes, and play a key role in the growth of the Chordata business.

While this is a remote position, candidates must be located within reasonable driving distance of Central Ohio to support occasional in-person collaboration, team meetings, customer visits, and company events.

• Lead, coach, and develop a growing team of Implementation Specialists
• Own implementation delivery across multiple client engagements
• Build and continuously improve scalable implementation methodologies, tools, and best practices
• Plan team capacity, allocate resources, and forecast staffing needs as the business grows
• Partner directly with manufacturing clients to ensure successful deployment and adoption of the Chordata platform
• Oversee system configuration, onboarding, testing, go-live activities, and customer handoff processes
• Support integration of Chordata with PLCs, SCADA systems, historians, MES platforms, and other manufacturing technologies
• Serve as the primary escalation point for implementation challenges, project risks, and client concerns
• Partner with Product Development to communicate customer feedback, identify enhancement opportunities, and improve platform adoption
• Establish and monitor implementation KPIs related to deployment success, time-to-go-live, client success, and operational performance
• Lead recruiting, hiring, onboarding, and development of future implementation team members

• Clients successfully adopt Chordata and achieve measurable business value
• Implementations are delivered consistently, efficiently, and with high quality
• The implementation team is engaged, developing, and performing at a high level
• Scalable implementation processes support continued business growth
• Customer feedback is effectively translated into product and process improvements
• Chordata continues to expand its footprint and reputation within the manufacturing industry

• 5+ years of experience in software implementation, systems integration, professional services, manufacturing technology deployment, or a related field
• 3+ years of leadership, supervisory, or project leadership experience
• Experience managing people, developing teams, and driving accountability
• Strong project management and organizational skills
• Ability to balance client needs, team capacity, and business priorities
• Experience working directly with customers in a consultative environment
• Strong communication skills and the ability to build trust with both technical and business stakeholders
• A continuous improvement mindset and passion for developing scalable processes
• Desire to help build and grow a rapidly expanding software business

• Experience with MES, SCADA, industrial automation, manufacturing software, or Industry 4.0 technologies
• Experience implementing enterprise software or SaaS platforms
• Familiarity with OT/IT integration…