Senior Cloud Operations Engineer

Senior Cloud Operations Engineer (Eagan, MN)

Deliver, support, and maintain our production services in a technical operations environment.

In this opportunity as Senior Cloud Operations Engineer, you will:

• Provide operational support and engineering across Shared Capabilities Services and Platforms that utilize Auth0, Ping Federate, Twilio, and Spark Post;
• Troubleshoot and escalate production issues; monitor production issues until successfully resolved; communicate status of resolutions with the team and stakeholders;
• Build and maintain monitoring and alerting for all aspects of our infrastructure and the platform using cloud native solutions;
• Serve as the subject matter expert regarding planning and implementing non-functional requirements to ensure the system’s availability, scalability, and performance as well as monitoring, alerting, and efficient incident troubleshooting;
• Automate IaC and CI/CD, and promote best practices for our CI/CD processes;
• Maintain end-to-end security, ensuring that we meet best practices standards;
• Participate on a Scrum team using an Agile work model, which involves collaborating with other Software Engineers, Test Automation Engineers, Dev Ops Engineers, Product Owners, and Scrum Masters;
• Guide the implementation process to ensure that all aspects of operability are delivered while ensuring that existing service levels are maintained or improved;
• Participate in On-Call/shift rotations;
• Keep abreast with emerging cloud technology trends, especially around Dev Ops.

May telecommute part of the week from commuting distance to Eagan, MN per our hybrid work policy.

You’re a fit for the role of Senior Cloud Operations Engineer if your background includes:

A Bachelor’s degree or foreign equivalent in Computer Science, Mechanical Engineering, or a related discipline followed by 3 years of post-baccalaureate experience in a cloud operation engineering-related occupation. Experience must include the following, which may have been gained concurrently:

• 3 years of experience building and operating cloud-based production services and platforms, including AWS or Azure;
• 3 years of experience in automation for CI/CD, including Git, Cloud Formation, Terraform, or Jenkins;
• 3 years of experience in Unix or Linux;
• 3 years of experience implementing observability using Datadog, Splunk, or Nagios;
• 2 years of experience working with and supporting Auth0;
• 2 years of experience working with and supporting Ping Federate;
• 2 years of experience working with and supporting Twilio;
• 2 years of experience working with and supporting Spark Post.

Job site: 2900 Ames Crossing Road, Suite 100, Eagan, MN, 55121. Full-time.

Employer:

Thomson Reuters Holdings Inc.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
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