IM Transcend-Program Manager, Signavio

Job Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Job Title: Signavio Program Manager

Location: Hybrid – prefer Latina, Italy; alternate hybrid locations may be considered:
Titusville, New Jersey;
Raritan, New Jersey;
Toronto, Canada;
Cork, Ireland;
Beerse, Belgium. Remote work may be considered for the right candidate.

Job Function: Technology Product & Platform Management
Job Sub Function: Technical Product Management
Job Category: People Leader

We are searching for an experienced, hands on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This hybrid position will be located in Latina, Italy. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

• Education:
  
  Minimum of High School or equivalent diploma/degree is required;
  Bachelor’s / University or equivalent degree strongly preferred.
• Experience and skills –
  
  Required:
  
  8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
• Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
• Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
• Experience with IT service management and support practices (incident/change/problem management, SLAs).
• Proven ability to engage stakeholders and drive cross-functional change and adoption.
• Excellent written and verbal communication; experience building training and documentation materials.
• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful.
• May require up to 30% domestic and international travel depending on work location and business needs.

• Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
• Experience integrating with SAP or other ERP systems.
• Familiarity with process mining, RPA, or analytics tools.
• Prior experience in regulated industries or large global organizations.

• Business Process Management Tools
• Process Management
• SaaS Deployment

• Analytical…