Sr. Epic Ambulatory Certified Analyst - Community Connect

** Description*
* Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

As part of the Community Connect team, you will play a critical role in extending UNC Health's Epic platform to affiliated providers and clinics while helping improve patient care, operational efficiency, and clinician satisfaction.

*
* Summary:

*
* UNC Health is seeking an experienced, self-motivated  
** Epic Ambulatory Certified Analyst
** to join our Community Connect team. This role will support affiliated clinics and external partners utilizing UNC Health's Epic platform, with a primary focus on ambulatory workflows, provider efficiency, clinical operations, and application optimization. The ideal candidate is a proactive problem solver who can work independently, build strong relationships with clinical and operational stakeholders, and provide exceptional customer service. This position follows a hybrid work model, requiring both remote work and regular travel to Community Connect clinics for onsite support, workflow assessments, optimization efforts, and go-live activities.

*
* Key Responsibilities:

*
* + Design, build, test, implement, and maintain Epic Ambulatory functionality.

+ Analyze clinical and operational workflows and recommend system improvements.

+ Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.

+ Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.

+ Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.

+ Lead or participate in application testing, validation, and change management activities.

+ Troubleshoot Epic application issues and coordinate resolution efforts across teams.

+ Develop and maintain documentation, workflows, and build specifications.

+ Ensure compliance with UNC Health governance, change control, and Epic best practices.

+ Support go-live events and post-implementation stabilization activities.

** Required Qualifications*
* + Current Epic Ambulatory Certification in good standing.

+ Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.

+ Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.

+ Demonstrated ability to work independently and manage multiple priorities with minimal supervision.

+ Excellent analytical, troubleshooting, and problem-solving skills.

+ Strong communication and stakeholder management abilities.

+ Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

** Preferred Qualifications*
* + Experience supporting Epic Community Connect environments.

+ Experience supporting ambulatory practice optimization initiatives.

+ Knowledge of operational workflow standardization and provider efficiency programs.

+ Experience participating in Epic implementations, upgrades, or large-scale deployments.

+ Familiarity with healthcare change management and project management methodologies.

** Work Environment & Travel*
* + Hybrid work model combining remote work and onsite support.

+ Regular travel to Community Connect partner clinics throughout North Carolina is required.

+ Occasional evening or weekend work may be required during go-lives and major system events.

** Other Information*
* *
* Education Requirements:

*
* ● Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

** Licensure/Certification Requirements:*
* ● Current Epic Ambulatory Certification in good standing.

** Professional Experience Requirements:*
* ● If a Bachelor's degree:
Four (4) years of experience with IT systems and/or related operational experience.

● If an Associate's degree:
Six (6) years of IT systems and/or related operational experience.

● If a High School diploma or GED:
Eight (8) years of IT systems and/or related operational experience.

** Knowledge/Skills/and Abilities…