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Remote IT Service Desk Analyst

Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23298, USA
Listing for: Iron Bow Technologies
Remote/Work from Home position
Listed on 2026-07-19
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 26174 - 30996 USD Yearly USD 26174.00 30996.00 YEAR
Job Description & How to Apply Below

Iron Bow Technologies is seeking a Desktop Remote Analyst to manage customer service requests, coordinate technician workloads, and drive timely ticket resolution while maintaining SLA compliance.

You will serve as the central communication point between customers, field technicians, and internal teams, documenting actions and generating operational metrics to support service delivery and performance excellence.

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