ITSM CMDB Administrator - Device; Remote

Job Title

ITSM CMDB Administrator - Device
42

This role is approved to be fully remote and can be based anywhere in the United States.

• Serve as the CMDB Owner and Subject Matter Expert, leading the overall strategy, governance, health, and continual improvement of the CMDB.
• Act as the primary point of contact for CMDB-related initiatives, partnering effectively with technical teams, business customers, vendors, and leadership across the organization.
• Provide proactive, timely, and transparent communication on CMDB initiatives, issues, risks, progress, and outcomes.
• Lead CMDB governance efforts, ensuring the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.
• Design, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions.
• Drive CMDB maturity by identifying data quality gaps, recommending improvements, and implementing scalable solutions.
• Collaborate with infrastructure, application, security, network, asset management, and service management teams to establish and maintain accurate service and configuration relationships.
• Develop and support ITSM applications, integrations, workflows, and automation with external systems.
• Provide production support, troubleshoot sophisticated issues, and lead resolution efforts related to CMDB and supporting technologies.
• Create and maintain comprehensive documentation, standards, procedures, and governance frameworks.
• Deliver training, mentorship, and guidance to technical teams and collaborators on CMDB standards and processes.
• Know the latest with industry trends, ITSM standard processes, AI technologies, and emerging CMDB solutions.
• Perform other ITSM‑related duties as assigned.

• 5+ years of hands‑on CMDB administration and governance experience, preferably within Service Now and/or Device
  42.
• Demonstrated expertise in CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices.
• Solid experience with Device
  42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.
• Experience integrating and maintaining CMDB data across Service Now, Device
  42, asset management platforms, cloud environments, and other enterprise systems.
• Solid understanding of ITIL processes, particularly Configuration Management, Incident Management, Change Management, and Asset Management.
• Experience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls.
• Experience using AI technologies, including Generative AI, predictive analytics, intelligent automation, or AI agents.
• Proven ability to independently lead complex initiatives, influence business customers, and get results with minimal supervision.
• Exceptional verbal and written communication skills with a demonstrated ability to communicate effectively across all levels of the organization, including technical teams, business leaders, and executives.
• Strong relationship‑building and collaboration skills with a customer‑focused mentality and commitment to service excellence.
• Demonstrated ability to provide regular status updates, communicate risks and issues proactively, and maintain full transparency throughout project life cycles.
• Bachelor’s degree in information systems, Computer Science, Information Technology, or equivalent work experience.
• Proficiency with Microsoft Office products and technical documentation tools.
• High degree of professionalism, accountability, adaptability, and ethical conduct.
• Willingness to support evolving business needs, including occasional travel.

The ideal candidate will be a CMDB expert who takes ownership, leads initiatives from concept to completion, builds strong partnerships across the business, communicates proactively, and drives transparency through timely updates, clear documentation, and effective stakeholder engagement. This individual must be comfortable working independently while influencing and collaborating with teams at all levels of the organization.