Business Analyst; ServiceNow Level Clearance - Remote

Role Overview

ICF is seeking a motivated Business Analyst to support Service Now delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release.

• Facilitate requirements elicitation and refinement sessions with business and technical stakeholders, document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation.

The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to document current-state and future-state processes, develop user stories and acceptance criteria, and help delivery teams maintain a shared understanding of approved scope, requirements, and priorities.

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field.
• 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts.
• 3+ years of experience working in an Agile environment such as Scrum or Kanban.
• 3+ years of experience gathering, analyzing, and documenting requirements.
• 1+ years of experience supporting Service Now or a comparable enterprise workflow platform, including requirements, workflow analysis, service‑management processes, or platform enhancement activities.
• Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements.

• Pay range: $67,355.00 - $.
• Reasonable Accommodations available.
• Equal Opportunity Employer.
• Arrest and Conviction Records considered for employment.
• Benefits offerings under the Transparency in Benefits Coverage Act.