Senior Tier 2 SaaS Support Manager; Remote/Austin
Remote / Online - Candidates ideally in
Garland, Dallas County, Texas, 75040, USA
Listed on 2026-07-19
Garland, Dallas County, Texas, 75040, USA
Listing for:
Storeservicessoftware
Remote/Work from Home
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Accruent is seeking a Customer Support Manager-Tier 2 in Austin, TX, with remote work option available. You will lead a team of 10–20 support professionals, manage escalations across multiple SaaS products, and collaborate with Product and Engineering to drive incident response and product readiness.
The role emphasizes leadership, strong troubleshooting across databases and cloud tech, and proven ability to meet SLAs while ensuring customer satisfaction.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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