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Remote Bilingual Crypto API Support Specialist

Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Framework Ventures
Remote/Work from Home position
Listed on 2026-07-19
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 90000 USD Yearly USD 60000.00 90000.00 YEAR
Job Description & How to Apply Below

Bitso is hiring a Technical Customer Specialist to provide bilingual English/Spanish support for our global crypto customers. You will handle email, phone, and live chat, troubleshoot wallet and API issues, and collaborate with product and engineering to resolve complex problems.

This remote-first role emphasizes security best practices, documentation, and proactive service improvements. Prior SaaS/fintech support and Zendesk experience is highly valued.

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