Senior Voice of Customer Researcher - Remote Impact
Remote / Online - Candidates ideally in
Manchester, Hillsborough County, New Hampshire, 03101, USA
Listed on 2026-07-20
Manchester, Hillsborough County, New Hampshire, 03101, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Humana Inc. is seeking a Senior Voice of Customer Researcher to join the Experience Design team within the Consumer Digital organization.
You will work in a multi-disciplinary group to understand how customers experience Humana's products and services and translate feedback into insights shaping product roadmaps and journey improvements. The role emphasizes analyzing structured and unstructured data, monitoring KPIs like NPS and CSAT, and creating dashboards and executive-ready presentations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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