Operations Technician Senior - TR​/Reg

This position will be located in our Sentry Strongs office in Stevens Point, WI.

The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business.

This team member assists on behalf of underwriting, claims, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.

• Provide operations support, including processing of new and renewal transactions and policy updates
• Perform moderately complex operations support duties and handle production problem listings
• Utilize various systems and sites to manage and process requests related to the Transportation and Regional businesses
• Use problem‑solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
• Use your skills in multitasking, time management and attention to detail
• Have knowledge of Sentry systems, processes and procedures
• May provide testing of new or revised procedures as it relates to the business systems and may assist with procedure writing
• May assist in training and quality auditing of new operation technician seniors
• Refer questions outside of responsibility/authority
• Perform other job‑related duties as assigned from time to time

• Flexible hybrid work model:
  Monday and Friday work from home if you choose to;
  Tuesday through Thursday in the office
• In‑office workspace and materials for your home office, plus equipment provided prior to your start
• Meal subsidy available for associates who report to an office
• 401(k) plan with a dollar‑for‑dollar match on your first eight percent, plus immediate vesting
• Education and career development through Sentry University (SentryU) and a Tuition Reimbursement program
• Generous Paid‑Time Off and Volunteer‑Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits
• Well‑being and Employee Assistance programs
• Foundation gift‑matching program to encourage charitable giving

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.