SIAM Access Management

About the job you’re considering

This role sits at the heart of the SIAM function, combining ownership of the Identity and Access Management (IDAM) process and Incident Management.

Approximately half of the role focuses on ensuring the SIAM Access Management process operates effectively across a multi‑supplier environment — providing governance, assurance, audit, and escalation where required. The remainder of the role provides flexible support across Incident Management within the SIAM framework, helping to stabilise operations, support MPSs and stakeholders, contribute to continual service improvement initiatives, and assist with the transition of new services into the SIAM operating model.

The role works closely with MSPs (Managed Service Providers), the Service Desk, and Agency stakeholders to ensure services are delivered securely, consistently, and in line with SIAM principles, policies, and performance expectations.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role Identity & Access Management (Process Ownership)
Overseeing day‑to‑day operation of the SIAM IDAM process across all MSPsEnsuring compliance with access management policies, approvals, controls, and SLAsActing as the escalation point for IDAM‑related issues, risks, or non‑compliance

Planning and coordinating scheduled and ad‑hoc access audits, including joiners, movers and leavers

Producing audit reports, agreeing actions, and driving remediation with MSPs.Monitoring MSPs performance, trends, and risks relating to access management SIAM Support Co-ordinator

Overseeing day to day operation of the SIAM Incident Management process across all MSPsEnsuring compliance with incident management policies, processes, SLAs, and OLAsActing as the escalation point for major incidents, risks, or service disruptions

Coordinating and facilitating Major Incident Management (MIM), including stakeholder communications and updates

Driving timely incident resolution, root cause analysis, and service restoration across providers

Producing incident reports, agreeing actions, and driving remediation with MSPsMonitoring MSP performance, trends, and risks relating to incident volumes and resolution

Supporting continual service improvement through incident trend analysis and lessons learned reviews

Collaborating with stakeholders and MSPs to stabilise services and improve operational resilience

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experience working in a SIAM or multi‑supplier service environmentA good understanding of Identity and Access Management and Joiners, Movers and Leavers processes

Familiarity with ITIL‑aligned service management processes

Experience coordinating work across multiple teams or third‑party MSPs.Confidence using ITSM tools to manage workflows, reporting, and audit evidence

Strong organisation and prioritisation skills, with the ability to manage competing demands

The ability to analyse issues, identify trends, and contribute to improvement activity

Clear communication skills and confidence engaging with operational teams and stakeholders.

A growth mindset and willingness to gain deeper skills in Service Management and SIAM Flexibility to adjust priorities and approach in line with business needs

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment…