Technical Consultant – Patient Monitoring

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long‑term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital‑based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
• Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor’s degree preferred.
• Ability to travel for business;
  Approximately 75% travel across the specified geography is required.
• Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours (based on business needs to include non‑standard work hours, overtime, weekends, and on‑call rotations).

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Computer networking certification