System Support Analyst - Compliance & Performance Management

System Support Analyst - Compliance & Performance Management

Start your IT career with us! With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world.

All our locations have earned the #Great Place To Work  certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital Workspace Services team is continuously expanding. No matter your level of System Support Analyst proficiency, you can always grow within our diverse environment.

Grow together

You will act as a System Support Analyst in the Compliance and Performance Management team which is located in Prague, Cyberjaya and Chennai. You will be focusing on supporting our business partners as well as the other teams in the department. In your new role you will be coordinating changes to be implemented and rolled out to 300k users/workstations across the globe i.e. software installations, Teams Telephony.

Additionally, you will be supporting change projects executed to enhance our services. You will also support Incident and Problem Management processes while having confidence in troubleshooting and a problem-solving mindset.

Your duties encompass defining data analyst requirements in collaboration with business stakeholders, promoting the standard to internal users, and ensuring timely delivery. Building lasting relationships with key stakeholders, collaborating with cross-functional and cross-regional teams, and cooperating with external service providers are essential aspects of your role.

Ready to embark on the journey? Here's what we are looking for:

As a System Support Analyst, having Microsoft Office skills (Excel, PowerPoint, Word) and GSN are a huge plus. Very good knowledge of either Reporting, Data Analysis, or Project Management, will also be an integral part of this role. The must skill is excellent communication skills as well as multitasking skill.

You are a technology aficionado, therefore you have a good understanding of Microsoft M365 and other end user technologies. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• An extra week of holiday (25 days/year) and 6 Self-sickness days/year
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers

Great Team

Hi, my name is Chisato and I'm a team leader. I started my career at DHL IT Services back in 2020, when I took a role as System Support Analyst to start my carrier is DHL in current team. Gaining more hands-on experience with Software deployment coordinator as well as project manager has always fascinated me. From there, I moved fast through the company ladder and soon landed my current role.

In 2025, I moved to a management role, being Team leader of Compliance and Performance Management team. Together with the strong support of a multinational & diverse team, we are working on our common ambition – technology. Looking forward to having you onboard!