IT Business Analyst

Overview

IT Business Analyst.

Location:

Georgia. Remote (Atlanta, GA - Preferred). Hybrid or Remote (if remote must be able to travel to Atlanta, GA). ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team in the Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data and the business intelligence it provides.

This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that delivers high-quality products and innovative solutions to clients.

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly with team members on the status of tasks, including presenting during status update meetings
• Work with IT system stakeholders to define system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter and track support requests ensuring their completion
• Develop an understanding of client processes and procedures and identify improvements related to technology
• Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues

• Bachelor's degree in Science, Math, IT, Computer Science, or related fields
• 1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
• 1+ years of requirements gathering, use cases, process flow diagrams, user interface designs, and other system documentation
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and Power Point
• Must be able to pass background check with drug screening

• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
• Excellent verbal, written, and consulting skills
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

ICF is a global advisory and technology services provider. We are an equal opportunity employer. We are committed to a workplace that allows everyone to thrive and to fair interview processes for all candidates. For more information, please read our EEO policy. Reasonable accommodations are available during the application and employment process.

Pay Range:
The pay range for this position based on full-time employment is $61,232.00 - $, Georgia Remote Office (GA99). For assistance, contact

Candidate AI Usage Policy:
We do not permit the use of AI tools to generate or assist with responses during interviews. If an accommodation involving AI is needed, please contact c in advance.

About ICF: ICF is a global consulting and technology services company with approximately 9,000 employees. Since 1969, clients have partnered with ICF to navigate change and shape the future. Learn more at