Senior SharePoint Online; SPO Platform Analyst- Hybrid, Plano, TX

Overview

Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Our focus is customer service, delivering actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers. Role

Summary:

The Senior SharePoint Online (SPO) Platform Engineer is a high-impact individual contributor responsible for the tactical operation, governance, and optimization of the enterprise SharePoint Online Platform. This role serves as the functional and technical authority for SPO, defining platform standards, modernizing templates and capabilities, ensuring secure and compliant collaboration, and aligning SPO to enterprise identity and lifecycle practices. A core responsibility is leading and guiding the offshore managed services team to ensure high-quality, consistent execution of SPO operations, projects, governance processes, and support activities.

• Platform Ownership & Architecture – Serve as the principal internal SME for SharePoint Online, overseeing platform roadmap execution, capability evaluation, and alignment with the infrastructure team supporting the broader MS 365 Suite. Define and maintain enterprise information architecture, site taxonomy, metadata standards, and template design. Ensure SPO integrates effectively with Entra , Workday, SailPoint, and identity-driven lifecycle processes to support secure access and collaboration.
  
  Partner with Enterprise Architecture to align SPO capabilities with broader digital workplace and information lifecycle strategies.
• Governance, Operations & Managed Services – Establish and enforce SPO governance standards, including permissions models, sensitivity labels, retention policies, external sharing rules, and compliance requirements. Lead and coordinate the offshore managed services team supporting day-to-day SPO operations, provisioning, requests, troubleshooting, and incident management. Provide guidance, prioritization, and escalation support to ensure service quality and SLA performance from offshore support. Maintain operational runbooks, intake workflows, and escalation procedures to drive consistency and control across the platform.
  
  Collaborate with vendor management teams to assess performance, compliance, and continuous improvement opportunities. Monitor platform health, usage, capacity, and performance, proactively identifying issues or risks.
• Modernization & Automation – Lead modernization initiatives, including Classic to Modern site migrations, template upgrades, and adoption of new SPO/M365 capabilities. Use Power Automate to build and maintain workflows supporting SPO operations (e.g., approvals, provisioning automation, metadata updates, notifications, and lifecycle processes). Develop automation scripts using PnP Power Shell, Graph API, or Power Automate to streamline provisioning, enforce governance, and reduce manual effort.
• Cross-Functional Collaboration – Partner with infrastructure, enterprise architecture, security, and other teams to ensure SPO configurations, policies, capacity planning, and roadmap changes align with enterprise standards. Collaborate with Corporate Communications on site design standards and content distribution strategies. Engage business site owners to improve usability, structure, functionality, and alignment to enterprise conventions.
• Risk Management & Compliance – Ensure compliance with audit, legal, data retention and security policies across SPO. Maintain permissions hygiene and enforce data governance standards. Address identity drift, site sprawl, nonstandard provisioning, and unmanaged external sharing. Maintain documentation and governance artifacts to support audit readiness.
• User Enablement & Knowledge Management – Develop training, guidance, documentation, and communication materials to support site owners, business units, and offshore teams. Support change management efforts related to governance…