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Remote IT Service Desk Analyst
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-20
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
Ironbow
Full Time, Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Iron Bow Technologies is seeking a Desktop Remote Analyst to join our Richmond, VA operations. You will manage incoming service requests, coordinate technician workloads, and serve as the central communication hub between customers, field technicians, and internal teams to drive timely ticket resolution and SLA compliance.
Primary responsibilities include monitoring queues, validating ticket details, producing operational reports, and supporting quality assurance to maintain accurate records and
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