More jobs:
Position | TWK_Product Support Analyst – Education Service Center; ESC | State
Remote / Online - Candidates ideally in
Wisconsin, USA
Listed on 2026-07-20
Wisconsin, USA
Listing for:
US staffing Inc
Full Time, Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Details
Internal job
Position:
Product Support Analyst – Education Service Center (ESC)
Location:
Austin, TX (Remote Anywhere in Texas State)
Experience:
12+ years
Active Texas DL & Linked In . Candidates must reside in Texas.
Required Skills- Experience with Education Service Center and Texas Student Data System
Customer Support:
- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
- Prioritize and escalates issues requiring deeper investigation or development team involvement.
- Serve as potential business point of contact for support-related meetings and/or communications.
- Gain necessary knowledge and understanding through available resources and training.
- Design and execute user acceptance testing plans to validate functionality and usability of TSDS-related features.
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
- Assist the Product Owner team with outreach to customers during peak TSDS data submission time frames.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×