Clinical Applications Specialist- South East Coast

Overview

Clinical Applications Specialist – East South Coast (FL, GA, AL, MS, LA, TX, TN)

• System Installation and Configuration:
  Deliver on-site installations of Scott Care cardiac monitoring systems in hospitals and clinics.
• Provide comprehensive training for clinical end-users to ensure confidence and competence in product use.
• Pre-staging, configuring, and validating products for installations and ensuring clinical readiness in live environments.
• Partner with hospital IT teams to coordinate and ensure network and clinical readiness for product installation.

• Clinical Training and Customer Enablement:
  Provide structured training for all users on all levels on effective product use.
• Adjust training content for site-specific needs, clinical, technical, or administrative users.
• Reinforce proper and optimal product usage for clinical users based on clinical needs.

• Support & Troubleshoot:
  Offer remote and in-person technical support, addressing equipment or operational issues with urgency and professionalism.
• Perform basic system repairs, educate customers on proper use and maintenance.
• Provide post-installation support remotely and on-site.

• Ongoing Support &
  
  Cross-Functional Collaboration:
  
  Collaborate and support Sales, Customer Service, Engineering, QA/RA, and Product teams to:
• • Support complex installs and upgrades.
  • Offer technical and clinical insight during pre-sales calls or product demonstrations.
  • Identify product, workflow, or install standard improvements.
  • Contribute feedback from the field.
  • Proactively communicate installation status, updates, and resolutions to customers.
  • Document and escalate complaints in compliance with FDA regulatory guidelines. Contribute to training program development and product improvement initiatives.
  • Support service projects, including software updates, tower installations, and customizations, when not in the field.

Education: Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science

Experience:

• 2+ years in Field Technical Support or Sales
• 2+ years in Cardiac Rhythm Management (clinical or technical)
• Demonstrated track record of clinical support or sales success

• Clinical Expertise – Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
• Customer Centricity – Committed to providing a positive customer experience from install to post-support.
• Technical Proficiency – Comfort with medical software, device troubleshooting and Microsoft Office Suite.
• Communication – Excellent verbal and written communication skills tailored to various audiences.
• Problem Solving – Ability to assess issues quickly and propose effective, sustainable solutions.
• Adaptability – Thrives in a fast-paced, evolving work environment with shifting priorities.
• Team Collaboration – Works cross-functionally with sales, service, and engineering teams.
• Independence – Highly self-directed with excellent time management and accountability.

Primary Coverage Area:
South East Coast (FL, GA, AL, MS, LA, TX, TN)

Must be open to extensive overnight travel (75-80%).

Work settings include hospital/clinical environments and remote support from the home office.

• A comprehensive total benefits package including medical, dental, a Flexible Spending Account, Health Savings Account, 401(k) match, and a host of voluntary and company-paid benefits.
• The opportunity to work at the intersection of clinical care and innovation.
• A supportive, collaborative team with growth opportunities.
• A meaningful travel role supporting health systems across North America.