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Remote IT Service Desk Lead – Customer-First
Remote / Online - Candidates ideally in
Taylorsville, Salt Lake County, Utah, USA
Listed on 2026-07-20
Taylorsville, Salt Lake County, Utah, USA
Listing for:
Waterford.org
Full Time, Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Waterford.org is seeking a Help Desk Manager to lead our IT Service Desk, driving exceptional employee support and continuous service improvements. The role focuses on coaching a high-performing team, enforcing SLAs/KPIs, and collaborating with Security, Infrastructure, and Development to ensure reliable technologies across the organization.
The ideal candidate will combine strong leadership with hands-on technical knowledge of Windows, macOS, Google Workspace, and Microsoft 365, while advancing
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