Technical Systems Manager

Technical Systems Manager (Data Science & Informatics Specialist
3)

Full Time | Permanent

Salary Range: $103,536 - $139,236 per year

Work Mode: Telework/hybrid. Candidates may work from anywhere within Washington state with a reliable internet connection. Travel may be required.

The Washington State Department of Corrections seeks a strategic leader to join the Information Technology team as a Technical Systems Manager. The role oversees the technical infrastructure that supports the agency’s healthcare technology ecosystem, including Epic EHR, HL7/FHIR interfaces, identity and access management, data integrations, security controls, and third‑party application connectivity.

• Oversee the design, implementation, stabilization, and ongoing management of the agency’s Epic electronic health record environment.
• Lead all technical work streams for the Epic implementation: interface engine setup, security configuration, printing, and third‑party system integration.
• Manage a team of application analysts, interface engineers, and security specialists, providing leadership and accountability for complex technical solutions.
• Assemble and interpret business requirements, serving as the technical expert for all aspects of the Epic implementation and related systems.
• Configure and deploy Epic interoperability tools such as Care Everywhere, FHIR APIs, Bridges, and Interconnect.
• Collaborate with state infrastructure teams on network readiness, hardware provisioning, Citrix/VDI deployment, and printing architecture.
• Assess and communicate the complexity of requests driven by business needs and the HCMACS program.
• Coordinate the integration of Epic with external systems, including laboratory, pharmacy, health information exchange, claims processors, and data warehouses.
• Lead configuration and management of user roles, templates, and security classes within Epic.

Required:

• 5+ years of experience with Epic technical environments, including hands‑on implementation of interfaces, security, and infrastructure components.
• Current or former Epic certification or proficiency in Bridges, Chronicles, Interconnect, Hyperspace Configuration, or Security modules.
• Strong experience managing integrations via HL7, X12, CCD, FHIR, APIs, or other healthcare standards.
• Demonstrated experience leading technical projects or teams through an Epic implementation or major upgrades.
• Excellent communication, stakeholder engagement, and project leadership skills.

Preferred:

• Bachelor’s or higher degree in Health Informatics, Public Health, IT, or related field.
• Epic certification.
• Experience working in a hospital, clinic, laboratory, or other clinical setting.
• Knowledge of HL7 standards (FHIR, ELR, v2, eICR, CCD, CQL).
• Familiarity with state IT security standards, incident response protocols, and network infrastructure in a government setting.
• Knowledge of platforms such as Ensemble, Cloverleaf, Mirth, Citrix, Microsoft Azure, or state‑hosted data centers.
• Prior experience implementing Epic within correctional health, public health, FQHC, or government healthcare organization.

A completed application packet must include:

• Cover letter expressing interest in the position.
• Current resume.
• Three professional references with phone number and email address.

All references must be supervised professional associates. A background check and drug screening will be conducted as part of the hiring process.

DOC is an equal‑opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or the use of a trained guide dog or service animal by a person with a disability.