Implementation Coordinator

Implementation Coordinator

Location:

Bellevue, WA (Hybrid – 4 days onsite per week) or Remote (eligible states: IL, FL, GA, SC, TX, AL, WI, ME)

AI-native hiring software for hourly, frontline, and high-volume hiring. Serves 9000+ interviews/day for customers including Microsoft, Domino's, MGM Resorts, Massage Envy. Series B funded ($25M). HQ in Bellevue, WA with global team.

• Implementation Support & Coordination:
  Support end-to-end implementations (kickoff to go-live), schedule/facilitate discovery sessions, maintain project plans, track action items.
• Platform Setup & Technical Coordination:
  Configure platform (AI Recruiter, AI Interviewer, Talent CRM, ATS integrations), support integration setup, validate field mappings, and expedite issue resolution.
• Customer Communication & Internal Partnership:
  Provide clear communication to customers, prepare agendas/capture notes, partner with Implementation Managers, CS, Product/Engineering.
• Contribute to improving internal playbooks, templates, and documentation.

• Strong organizational/project tracking skills
• Experience at a tech company or sophisticated work environment (Internship OK)
• Comfortable with technical concepts (integrations, data mapping, workflows)
• Excellent written/verbal communication
• Able to manage multiple projects with competing priorities
• Comfortable in fast-moving, early-stage environment
• Available onsite in Bellevue, WA 4 days/week
• Passion for helping customers succeed

• 1+ years in customer operations, implementation coordination, project coordination, or customer success (SaaS preferred)
• Exposure to HR tech (ATS, HRIS, HCM) – UKG, ADP, Workday, Greenhouse, Lever, iCIMS, etc.
• Experience supporting integrations, field mapping, or implementation checklists
• Background in high-volume/frontline hiring (retail, QSR, healthcare, logistics)
• Startup/scale‑up experience building processes and documentation

• Days 1–30:
  Ramp on platform, integrations, methodology; shadow implementations; build relationships.
• Days 31–60:
  Support 2-3 active implementations; run meeting logistics; handle customer coordination independently.
• Days 61–90:
  Manage broader portfolio; drive timelines; keep stakeholders aligned; help customers go live smoothly.

• Base salary: $60K - $65K
• Equity participation
• Health, dental, vision coverage
• Unlimited PTO
• Access to product you're proud to implement
• Learning & development stipend
• Wellness stipend
• 401(k) program
• 12 weeks fully paid parental leave
• Recognition programs, prizes, company retreats, team building events

Open to candidates in:
Illinois, Florida, Georgia, South Carolina, Texas, Alabama, Wisconsin, Maine. Remote work must be performed from one of these states.