ERP Program Manager

WHAT YOU’LL DO

The ERP Program Manager is responsible for overseeing the day-to-day delivery and operation of the Dynamics 365 Finance & Operations platform, ensuring work progresses effectively across IT, Finance, and external partners.

This role provides coordination and structure across all D365 activities, ensuring that requests are appropriately scoped, prioritized, delivered, and embedded into business operations in a controlled and consistent manner.

The role acts as the central point of coordination between business stakeholders, internal IT teams, and the external D365 system integration partner.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

• Oversee the end-to-end flow of work across the D365 platform, from intake through to delivery and release
• Coordinate activities across IT, Finance stakeholders, and external D365 partner resources
• Monitor progress of work items and ensure timely delivery against agreed priorities
• Identify and manage risks, issues, and dependencies across the program

• Lead the regular delivery cadence, including stand-ups, delivery reviews, and backlog sessions
• Ensure meetings are structured, effective, and result in clear actions and progress
• Support and uphold the defined operating model, including intake, prioritization, and governance processes
• Maintain visibility of all active work through the agreed system of record (e.g., Planner)

• Ensure IT change management processes are followed for all system changes
• Coordinate release activities across IT and external partners to ensure controlled deployment into production
• Oversee readiness for changes, including alignment with business users, training needs, and communication requirements
• Ensure that changes are delivered in a way that minimizes disruption to business operations

• Work closely with the Business Analyst to ensure all work items are properly defined, scoped, and ready for delivery
• Maintain oversight of backlog health, ensuring items are progressing and appropriately prioritized
• Ensure that new requests are triaged and routed through the correct process
• Partner Coordination (External SI)
• Coordinate day-to-day activities of the external D365 system integration partner
• Ensure clear understanding of scope, timelines, and deliverables
• Monitor delivery performance and elevate issues when necessary
• Support a collaborative working relationship between internal teams and the partner

• Work with Finance SMEs and stakeholders to ensure alignment between delivery activities and business priorities
• Ensure that business input is incorporated into planning, testing, and release activities
• Support prioritization discussions by providing visibility of delivery capacity and progress

• Provide regular reporting on program status, including progress, risks, and key metrics
• Maintain clear and consistent communication across IT, Finance, and leadership stakeholders
• Support transparency of D365 activities, ensuring stakeholders have…