Technology Support Technician

We are looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.

This role is based in Georgetown, TX and you must be able to work onsite a minimum of 4 days a week.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

• Set up, image, and deploy laptops and workstations for in-office and remote employees
• Troubleshoot and resolve hardware and software issues to keep teams productive

• Support internal platforms and applications used across the business
• Train and guide team members so they can get the most out of our tools

• Support retail operations with a focus on POS systems and kiosks
• Quickly resolve store‑level tech issues to minimize downtime

• Track and manage IT assets with accuracy and attention to detail
• Perform upgrades and maintenance to keep systems compliant and reliable

• Maintain strong security practices and protect company data
• Stay current on emerging threats and best practices

• Provide friendly, effective support to end‑users
• Document all work in our ITSM system (Jira) for visibility and tracking

• Partner with IT and business teams to improve processes
• Help build and maintain a knowledge base to empower users

• 1+ years of IT support experience or equivalent (degree, A+, or hands‑on experience)
• Strong troubleshooting skills across hardware, software, and networking
• Experience with Windows, macOS, and Microsoft 365
• Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
• Familiarity with POS systems and retail tech environments
• Experience with ticketing systems like Jira

• Ability to think critically and solve issues end‑to‑end
• Comfortable working independently and managing multiple priorities

• Excellent communication skills—technical and non‑technical
• Patient, friendly, and professional approach to user support
• Strong customer‑first mindset, even under pressure

• Eagerness to learn new tools and technologies
• Adaptability in a fast‑changing environment
• Team‑oriented with a willingness to share knowledge

• Ability to lift up to 50 lbs (equipment setup)
• Occasional travel for on‑site support
• Flexibility for after‑hours or weekend support when needed

Flexible work from home options available.

Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.