IT Support Specialist
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-20
Austin, Travis County, Texas, 78716, USA
Listing for:
DaBella
Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You’ll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.
Compensation: $53,000 - $62,000 annually
Location:
On-site, Austin TX
Job Responsibilities:
Respond promptly to IT support requests via phone, email, or in person
Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
Record all issues, actions, and resolutions accurately in the IT ticketing system
Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
Perform hardware and software updates and upgrades as required
Set up and configure workstations, equipment, and software
Maintain and update inventory records for all IT assets
Assist in onboarding new employees with proper technology setup and training
Maintain security and compliance in all IT support activities
Occasionally travel to remote offices to install or configure technology
On-call and after-hours work may be required to meet the needs of this position
Qualifications:
2+ years of customer service experience
Strong organizational skills and commitment to accuracy
Must be able to communicate effectively with a wide variety of non-technical users
Proficiency with Windows 11 and Microsoft Office 365 (Outlook, One Drive, SharePoint, Teams)
Ability to troubleshoot hardware, software, printer, and network issues
Skilled at documenting processes and maintaining clear records
Preferred:
Bachelor’s degree or equivalent experience2 years of relevant technical experience
Familiarity with ITIL or similar best practices
Experience with Zen Desk, Pulseway, and multi-location IT support
Knowledge of iOS and Android Benefits & Perks:
Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)
For more information, please visit DaBella.us#IND CORPORATE
#J-18808-Ljbffr
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