Senior Manager Cloud Development

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

At Lumen, the company is building the AI-ready connectivity and digital infrastructure that customers depend on today while creating what’s next for tomorrow. Innovation is fueled by ownership, accountability, and a shared commitment to delivering secure, resilient, and high‑performing solutions loyees are empowered to challenge the status quo, turn bold ideas into meaningful outcomes, and shape the future of technology alongside talented teams that value trust, collaboration, and impact.

As the Senior Manager of Container Orchestration Services, the successful candidate will play a pivotal role in that journey. Leading the evolution of Lumen’s Rancher as a Service (RaaS) platform, this individual will transform Kubernetes operations into a modern, enterprise‑grade managed service that accelerates service transformation across multi‑cloud environments. The role will guide a high‑performing team of platform engineers responsible for operating and scaling a complex Rancher ecosystem spanning AWS (EKS), Azure (AKS), Google Cloud (GKE), and on‑premises environments.

This role is about more than platform management—it is about creating a service experience that enables teams across the organization to innovate faster and operate with confidence. The successful candidate will define the vision, capabilities, service levels, automation strategies, and operational standards that empower application teams to deploy and manage workloads through self‑service while ensuring governance, reliability, security, and operational excellence.

Their leadership will help shape a standardized, customer‑centric platform that drives measurable business outcomes and strengthens Lumen’s ability to deliver world‑class digital experiences in an increasingly cloud‑driven world.

This is a work from home position with the US.

• Implement and maintain security best practices across all clusters.
• Enforce role‑based access control (RBAC) policies consistently.
• Ensure compliance with organizational and regulatory standards.
• Manage user permissions using least‑privilege principles.
• Monitor cluster access and security configurations.
• Conduct regular security audits and risk assessments.
• Apply security patches and updates in a timely manner.
• Strengthen identity and access management controls.
• Protect sensitive data through appropriate security measures.
• Establish and maintain compliance monitoring processes.
• Standardize security policies across cluster environments.
• Support governance and operational security requirements.
• Respond to and remediate identified security vulnerabilities.
• Maintain documentation for security and compliance controls.
• Continuously improve cluster security posture and resilience.

• Experience transforming technical platforms into customer‑facing Managed IT Services with defined offerings, service levels, intake models, roadmaps, and measurable outcomes
• Deep experience managing Kubernetes platforms at enterprise scale, including multi‑cluster and multi‑cloud environments
• Strong expertise with Rancher or similar Kubernetes management platforms
• Hands‑on knowledge of CSP‑managed Kubernetes services (EKS, AKS, GKE)
• Proven experience leading platform engineering or SRE teams supporting production workloads
• Expertise in Infrastructure‑as‑Code (Terraform) and CI/CD pipelines (Git Hub Actions, Jenkins, Git…