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SaaS Technical Support Engineer; Remote

Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listing for: Gongio
Remote/Work from Home position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 48216 - 68880 USD Yearly USD 48216.00 68880.00 YEAR
Job Description & How to Apply Below
Position: Premium SaaS Technical Support Engineer (Remote)

Gong is seeking a Technical Support Engineer for our Premium Support team to deliver expert‑level guidance to our largest customers. You will troubleshoot complex issues, analyze root causes, and collaborate with engineering, product, and success teams in a fast‑paced SLA environment.

You will be based in either Austin or New York City, joining a team that values transparency, growth, and impact. The role involves mentoring teammates and driving improvements across processes and documentation.

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