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SaaS Technical Support Engineer; Remote
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-21
Austin, Travis County, Texas, 78716, USA
Listing for:
Gongio
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Gong is seeking a Technical Support Engineer for our Premium Support team to deliver expert‑level guidance to our largest customers. You will troubleshoot complex issues, analyze root causes, and collaborate with engineering, product, and success teams in a fast‑paced SLA environment.
You will be based in either Austin or New York City, joining a team that values transparency, growth, and impact. The role involves mentoring teammates and driving improvements across processes and documentation.
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