Sr. Epic Ambulatory Certified Analyst - Community Connect

Sr. Epic Ambulatory Certified Analyst - Community Connect

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

As part of the Community Connect team, you will play a critical role in extending UNC Health's Epic platform to affiliated providers and clinics while helping improve patient care, operational efficiency, and clinician satisfaction.

Summary:

UNC Health is seeking an experienced, self-motivated Epic Ambulatory Certified Analyst to join our Community Connect team. This role will support affiliated clinics and external partners utilizing UNC Health's Epic platform, with a primary focus on ambulatory workflows, provider efficiency, clinical operations, and application optimization. The ideal candidate is a proactive problem solver who can work independently, build strong relationships with clinical and operational stakeholders, and provide exceptional customer service.

This position follows a hybrid work model, requiring both remote work and regular travel to Community Connect clinics for onsite support, workflow assessments, optimization efforts, and go-live activities.

Key Responsibilities:

• Design, build, test, implement, and maintain Epic Ambulatory functionality.
• Analyze clinical and operational workflows and recommend system improvements.
• Provide onsite support to Community Connect clinics, including rounding, troubleshooting, and optimization.
• Collaborate with providers, nursing staff, clinic leadership, and operational teams to gather requirements and deliver solutions.
• Support new Community Connect implementations, expansions, upgrades, and optimization initiatives.
• Lead or participate in application testing, validation, and change management activities.
• Troubleshoot Epic application issues and coordinate resolution efforts across teams.
• Develop and maintain documentation, workflows, and build specifications.
• Ensure compliance with UNC Health governance, change control, and Epic best practices.
• Support go-live events and post-implementation stabilization activities.

Required Qualifications:

• Current Epic Ambulatory Certification in good standing.
• Minimum of 3 years of Epic Ambulatory analyst experience within a healthcare environment.
• Strong understanding of ambulatory workflows, provider documentation, orders, referrals, in-basket management, and patient care processes.
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability and willingness to travel regularly to affiliated Community Connect clinics for onsite support.

Preferred Qualifications:

• Experience supporting Epic Community Connect environments.
• Experience supporting ambulatory practice optimization initiatives.
• Knowledge of operational workflow standardization and provider efficiency programs.
• Experience participating in Epic implementations, upgrades, or large-scale deployments.
• Familiarity with healthcare change management and project management methodologies.

Work Environment & Travel:

• Hybrid work model combining remote work and onsite support.
• Regular travel to Community Connect partner clinics throughout North Carolina is required.
• Occasional evening or weekend work may be required during go-lives and major system events.

Education Requirements:

Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). Licensure/Certification Requirements:
Current Epic Ambulatory Certification in good standing. Professional Experience Requirements:
If a Bachelor's degree:
Four (4) years of experience with IT systems and/or related operational experience. If an Associate's degree:
Six (6) years of IT systems and/or related operational experience. If a High School diploma or GED:
Eight (8) years of IT systems and/or related operational experience. Knowledge/Skills/and Abilities Requirements:
Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.