Senior Advisor of Business Analytics - Customer Engagement

POSITION OVERVIEW

At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build and operationalize the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes. The Senior Advisor, Business Analytics – Customer Engagement is responsible for advancing the data and analytics suite that powers an outcomes‑oriented Customer Engagement function, translating complex digital strategies into measurable outcomes that drive market leadership and shape how analytics informs experience innovation, customer engagement, and enterprise decision‑making.

• Enable Outcomes‑Oriented Customer Engagement Function: partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise.
• Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation.
• Proactively identify opportunities to improve the data‑driven feedback loop for the customer engagement function.
• Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact.
• Evaluate and optimize customer engagement strategy performance, assessing the impact of engagement strategies, identifying and enabling opportunities for scaling high‑value initiatives.
• Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys.
• Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes.
• Lead segmentation, behavioral, and journey analytics: create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise and develop scalable analytics solutions.
• Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across the enterprise.
• Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs, anticipating business questions and proactively developing insights.
• Collaborate enterprise‑wide to incorporate analytics products and insights into strategic priorities and business growth plans, serving as a key connector between analytics, customer engagement, and business stakeholders.

• Required Qualifications: Strong experience in business analytics and/or customer experience analytics; strong business acumen with the ability to connect analytics to financial and strategic outcomes; demonstrated ability to create and operationalize analytical frameworks to support outcome‑oriented decision‑making; experience working in complex, evolving data environments; excellent communication skills; proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks).
• Preferred Qualifications: Familiarity with segmentation, behavioral, and journey analytics approaches; exposure to informing investment decisions or prioritization of business initiatives; experience in healthcare.

Work from home occasionally or permanently requires a cable broadband or fiber optic internet connection with at least 10

Mbps download / 5

Mbps upload.

Annual salary range: $112,800 – $188,000 USD, depending on experience and geographic location. Opportunity to participate in an annual bonus plan.

• Health‑related benefits including medical, vision, dental, and behavioral health programs.
• 401(k) plan with company matching.
• Company‑paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email  for assistance. The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.