Business Analyst

Position

Business Analyst supports the delivery of strategic, cross‑functional initiatives by bridging business and IT teams throughout the project lifecycle. This role focuses on omni‑channel solutions spanning Wholesale and Direct‑to‑Consumer operations, engaging with business owners across Finance, Supply Chain, Sales, Manufacturing, and more to define requirements.

Hybrid: working from home and onsite in White River Junction, VT roughly 4 times per year. Ideal candidates located within 120 miles of our offices.

$82,000 to $110,800 annual salary; commensurate with experience.

Medical, dental, vision, short‑ and long‑term disability, life insurance, paid parental leave, paid time off, holidays, 401(k) with match. Additional benefits: 40 paid volunteer hours per year, profit sharing, participation in the Employee Stock Ownership Plan (ESOP). Employees are co‑owners with a shared stake and a voice in the company.

• Partner with business and IT owners to drive strategic projects through the entire lifecycle, including scoping, business requirements definition, testing, enablement, and support.
• Execute projects involving a wide range of business systems including ERP, finance applications, digital platforms, store systems, middleware/integration layers, and more.
• Drive business requirements definition, reconcile conflicting objectives, and distinguish critical requests from nice‑to‑have components.
• Research business processes and associated technology deeply enough to define project impact/scope, identify use cases, and facilitate alignment on expected outcomes.
• Demonstrate a hunger to learn and work to evolve into a Subject Matter Expert (SME) for omni‑channel operations best practices and provide day‑to‑day operational support to business partners.
• Collaborate with IT development teams to ensure functional requirements are understood and learn how requirements are effectively incorporated into technical design.
• Coordinate alignment with business partners to negotiate trade‑offs between functionality, usability, performance, etc. with technical design as adjustments are warranted.
• Assist with the impact assessment to identify change management scope to business operations and participate in enablement, training, and support activities.
• Support test plan definition and assist in executing functional and user acceptance testing.
• Evaluate and optimize business processes to craft an omni‑channel experience that drives efficient and effective customer and user outcomes.

• 3+ years of experience in business analysis, business process optimization, consulting, software implementation, program management, or similar.
• Expertise identifying business objectives and capturing complex business requirements via persona definitions, workshops, business process flows, decision trees, and other tools.
• Familiar with phases of systems implementation projects and concepts of Software Development Life Cycle (SDLC), Business Process Optimization (BPO), and Organizational Change Management (OCM) methodologies.
• Able to produce polished project deliverables such as Business Requirement Definition (BRD) documents, Functional Specifications (FS), system architecture diagrams, integration flows, etc.
• Experience building test plans and executing Quality Assurance (QA) and User Acceptance Testing (UAT).
• Comfortable with Microsoft Office Suite and Business Intelligence (BI) tools.
• Experience with SAP S/4
  
  HANA ERP platform strongly preferred.
• Experience with Finance operations and business best practices, including Accounts Payable, Accounts Receivable, Cost Accounting, General Ledger, etc. strongly preferred.
• Critical & Strategic Thinking:
  High‑level analytical thinking and problem‑solving skills with close attention to detail while maintaining perspective to overarching goals.
• Integrity & Accountability:
  Act with personal responsibility, set high standards, and deliver to committed deadlines.
• Stakeholder Engagement & Communication:
  Utilize excellent communication skills and a customer service mindset to build relationships across both internal and external teams and…