Senior Salesforce Administrator

At Extra Hop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on Extra Hop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools.

With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.

A Senior Salesforce Administrator is a crucial role responsible for the holistic health and effectiveness of an organization's Salesforce platform, encompassing the maintenance, configuration, user support, data management, and project collaboration across various business units and Salesforce Clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud). This individual leverages deep knowledge across these clouds and strong declarative skills to translate diverse business needs into effective solutions within each, ensuring optimal performance, data integrity, and user satisfaction while adhering to governance policies and proactively identifying opportunities for cross-cloud integration and improvement.

They act as a subject matter expert across the Salesforce ecosystem, providing support, mentorship, and contributing to the strategic alignment of Salesforce with overall business objectives.

• System Administration: Manage user accounts, profiles, permissions, and roles in Salesforce.
• CPQ Administration: Assist in building, maintaining, and supporting Salesforce CPQ implementations, and stay updated on the Quote-to-Cash product suite.
• Configuration: Customize Salesforce using declarative tools like Flows, Validation Rules, and Page Layouts. Leverage Einstein where appropriate.
• Data Management: Ensure data integrity through tasks such as deduplication and data imports/exports.
• User Support: Provide support to end-users, troubleshoot system issues, and assist with system enhancement requests.
• Reports and Dashboards: Assist in creating and maintaining reports and dashboards to help business teams make data-driven decisions within Standard reporting and CRM analytics.
• Training and Documentation: Support user training on Salesforce features and maintain system documentation.
• System Optimization: Evaluate platform performance and recommend improvements to enhance user experience.
• Automation: Help automate business processes using Salesforce tools like flows, approvals, and scheduled jobs.
• Release Management: Assist with Salesforce updates, testing new features, and ensuring smooth integration with business processes.

• 5+ years of experience as a Salesforce Administrator.
• Familiarity with Salesforce CPQ, Sales Cloud, Service Cloud, Experience Cloud, and Einstein.
• Experience with Salesforce configuration tools such as Flows, Validation Rules, Reports/Dashboards, and CRM analytics.
• Experience with managing user accounts, roles, and permissions.
• Experience with data management practices, including importing/exporting and data integrity.
• Salesforce Administrator Certification (required).

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience with Salesforce integrations or third-party tools (e.g., Tableau, Docu Sign, Pardot).
• Familiarity with agile methodologies and project management tools (e.g., Jira).
• Experience with data migration tools like Data Loader or Data Import Wizard.
• Data Cloud experience.
• Revenue Cloud Experience.

• Strong problem-solving and analytical skills.
• Clear communication and user training abilities.
• Detail-oriented with a focus on system performance and data accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Self-driven with a continuous improvement mindset.
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.

The salary range for this role is $135,000 - $145,000 + bonus + benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model