Information Technology Support Engineer

Information Technology Support Engineer – Pima County – Tucson, AZ (in‑office, no remote). Classified position, Salary Grade
15. Pay range $72,009 – $100,817 annually.

• Maintain detailed records of equipment deployments, configurations, and issues encountered.
• Prepare logistics and performance reports, cost‑saving analyses.
• Plan and coordinate the installation and relocation of computer hardware, software, and peripherals across departments or locations.
• Communicate effectively with stakeholders, IT teams, department heads, and end‑users.
• Lead and participate in support for all types of tickets, resolving problems and creating new capabilities.
• Forecast computing/communications growth and provide proactive capacity management.
• Manage disposal of obsolete equipment and ensure client license compliance.
• Lead automation, installation, configuration, documentation, troubleshooting, and maintenance of IT assets.
• Drive standardization and strategic implementations via Microsoft Teams.
• Conduct testing to ensure functionality and performance of computing and communications systems.
• Identify and resolve connectivity and equipment malfunctions, troubleshoot hardware failures.
• Manage fiber/copper builds for county cabling projects.
• Oversee communications contractors, ensuring compliance with county specifications.
• Design and build copper/fiber redundancy, create budgets, and forecast maintenance costs.
• Clear contractors for work in court and jail facilities.

• Bachelor’s degree in computer science, computer engineering, MIS, or a closely‑related field & at least four years of experience maintaining and administering client computing or communications hardware and software infrastructure.
• OR Associate’s degree in a related field & at least six years of experience, including four years in maintenance and administration of client computing or communications infrastructure.
• Relevant education and experience may be substituted as required.
• Must obtain and maintain Arizona Criminal Justice Information System (ACJIS) certification.

• Minimum two (2) years of experience or academic study of Windows Server 2016/2019/2022/2025 design and/or implementation.
• Minimum two (2) years of experience or academic study of Active Directory administration, including Group Policy, DNS, or NTFS.
• Minimum two (2) years of experience or academic study of Exchange Online administration.
• Minimum two (2) years of experience or academic study of certificates and/or Enterprise PKI.
• Minimum two (2) years of experience or academic study of Microsoft 365 administration, architecture, and/or implementation.
• Minimum two (2) years of experience or academic study of change‑management activities, design and execution of complex test plans in Windows server environments.
• Minimum two (2) years of experience or academic study of Power Shell, VBS, or MSGraph to support Windows and/or Azure solutions.
• Minimum two (2) years of experience or academic study of managing VPNs and/or other remote work solutions (e.g., Cloudflare, AOVPN, Absolute Secure Access, RDGateway, Azure App Proxy).

• Valid Arizona driver license required at application and appointment; candidates must pass a 39‑month DOT motor-vehicle record review and a post‑offer physical and drug screen.
• Participation in a rotating on‑call schedule and periodic after‑hours maintenance.
• Field work may involve traveling to client and project sites, using climbing ladders, connecting cables, and lifting up to 50lbs.

• Visual analysis of network diagrams, reading technical documentation, interpreting data.
• Listening to audio signals, using specialized equipment.
• Wearing PPE and following safety procedures.
• Identifying industry‑standard color‑coding of electrical wiring and components.
• Lifting objects up to 50lbs. Performing bending, climbing, crawling, kneeling, reaching, squatting, stooping, grasping, speaking, and hearing in various environments.

• Primarily office environment; also field work with computers, laptops, telephones, network analyzers, testing devices, and software applications.
• Travel to various locations including client sites and project sites; potential outdoor work and ladder climbing.

Pima County Government is an Equal Employment Opportunity employer. The County does not discriminate on the basis of race, color, religion, nationality, age, disability, gender, sexual orientation, kinship, or other protected characteristics.