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Remote Service Desk Supervisor | Veteran IT Support
Remote / Online - Candidates ideally in
Cedar Rapids, Linn County, Iowa, 52401, USA
Listed on 2026-07-22
Cedar Rapids, Linn County, Iowa, 52401, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk (OCCHD) and oversee Tier I–III support for Veterans and VA Providers. This remote‑first role requires strong leadership, incident management, SLA achievement, and collaboration with internal stakeholders and partners.
You will coach teams, manage schedules, monitor metrics such as CSAT and ASA, support knowledge base improvements, and participate in hiring decisions.
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