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Remote Service Desk Supervisor - Lead & Optimize
Remote / Online - Candidates ideally in
Independence, Kenton County, Kentucky, 41051, USA
Listed on 2026-07-22
Independence, Kenton County, Kentucky, 41051, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the OCCHD Help Desk, overseeing Tier I–III support, onboarding, troubleshooting, and mobile app training for video telehealth platforms. This remote‑first role serves Veterans and VA Providers nationwide.
You will drive SLA compliance, coach staff, and collaborate with stakeholders while maintaining a customer‑first focus and strong data‑driven performance metrics. Onsite presence may be required locally.
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