Support Engineer

Description

TEKsystems Global Services is seeking 3x Support Engineers to provide software and network troubleshooting services to customers spanning multiple roles, skill sets, levels, and personalities. This team works within the Media & Entertainment industry supporting film postproduction. Most common tickets relate to issues with over 30 different software applications including Aspera, Okta Workflows, AWS (EC2, VMs), Active Directory, Moxion, Box storage, Studio Desk, Avid, and Adobe.

You have a strong aptitude for troubleshooting and problem solving. You have a strong obsession to service the customers best interests. You maintain SLA's through the implementation of incident management process, proactive issue detection and reporting. You can setup and configure monitoring systems to prevent prolonged outages. You have foundational knowledge of networking and web technologies and customer service. You write and review accurate and complete support procedures, system and process documentation, and incident tracking entries.

You show good judgment and instincts in decision making. Able to prioritize and multi-task in complex, fast-paced environment. You solve problems at their root, stepping back to understand the broader context.

Schedule:

Training (2-4 weeks):
Mon-Fri, 8am-5pm PT Post-Training (through 12/31/26): 2 SEs working Sat-Wed; 1 will work Mon-Fri 8am-5pm PT

Skills

Troubleshooting, Support, Customer service, Linux, Windows 10, Aspera, okta workflows, EC2, Virtual Machines, Technical support, Active directory, Office 365, Service desk, Application support, Cloud, Python

Top Skills Details

Troubleshooting,Support,Customer service,Linux,Windows 10,Aspera,okta workflows,EC2,Virtual Machines

Additional Skills & Qualifications

Day to Day/

Required Skills:

Application support of over 30 production applications. They will be supporting the backend and user interface. Infrastructure Support/Systems Admin skill set Will have access to some of the servers, understanding Windows Admin would be helpful. Administer complex applications that they have (Okta - this will help a lot) Light touch AWS experience - managing EC2s, VMS, Experience working with the network - manages several domains, created DNS records Automation >

writes scripts with Python. They do it a bunch, will need to learn if they don't know Active Directory > adds/changes/decommissioning would be helpful but not required Identity administration. All the "customers" these techs will be supporting are working for the production companies. These are 3rd party production companies, and these techs will help to set up their identities in Okta.

They are supposed to make sure they are using the correct tools with the right permissions and can get work done. Environment:
Film specific applications = Movie magic, synchronize, asset hub The applications are film industry specific (Avid, studio desk, Moxion, Box storage, OKTA) Virtual Production applications = file maker, whole adobe creative cloud suite Environment is Linux/Windows mix

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Culver City, CA.
Pay and Benefits
The pay range for this position is $28.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Jul 28, 2026.

About TEKsystems

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