Talkdesk Administrator​/Engineer

Position: Talkdesk Administrator / Engineer
Location: New York

Talkdesk Administrator / Engineer

Location:

Remote
Compensation:
Pay based on experience
Must Have Requirements

• 3-5 years of hands-on Talkdesk administration and engineering experience
• Experience supporting contact center operations in a healthcare or enterprise environment
• Strong understanding of Talkdesk configurations, workflows, routing, IVR design, and reporting
• Experience with contact center automation, integrations, and AI-driven solutions
• Ability to partner with operations, leadership, and technical teams to improve customer experience

About the Role
Our client is seeking a Talkdesk Administrator/Engineer to support and enhance its cloud contact center environment. This individual will serve as the subject matter expert for Talkdesk, helping drive strategic initiatives focused on automation, AI, digital engagement, and workforce optimization.
This is an opportunity to join a growing team that is investing heavily in modern contact center technologies and customer experience improvements.
What You'll Be Doing

• Administer, configure, and maintain the Talkdesk platform
• Support daily operations, troubleshooting, and platform enhancements
• Design and optimize call routing, IVRs, queues, and user configurations
• Partner with business stakeholders to gather requirements and implement solutions
• Support AI initiatives utilizing Talkdesk Copilot and Autopilot capabilities
• Assist with the rollout of chat as an additional customer interaction channel
• Improve workforce management utilization and reporting capabilities
• Monitor system performance and recommend enhancements
• Collaborate with vendors and internal teams on integrations and upgrades
• Develop documentation, training materials, and best practices

Preferred Qualifications

• Experience with Talkdesk Copilot, Autopilot, or other AI-powered contact center tools
• Experience implementing digital channels such as chat or messaging
• Knowledge of workforce management concepts and tools
• Healthcare industry experience is highly preferred
• Strong communication and customer-facing skills

Why Apply

• Direct impact on high-visibility contact center transformation initiatives
• Exposure to AI and automation technologies
• Opportunity to lead platform improvements and modernization efforts
• Competitive compensation based on experience

If you have a strong Talkdesk background and are excited about leveraging AI, automation, and digital engagement solutions to improve customer experiences, we'd love to hear from you.
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected…