Senior Application Analyst - Patient Transfer & EMS

Zoll Application Analyst - Patient Transfer & EMS Services

Length: 6 months+
Location: Remote, occasional travel may be requested (expenses covered)
Our provider healthcare client in Texas is seeking an experienced Zoll Application Analyst to support and optimize a critical portfolio of applications used for patient transfer, patient placement, EMS operations, transport coordination, and related clinical workflows.
This is a highly visible role that will serve as the primary functional and technical expert for multiple integrated healthcare applications, partnering closely with hospital operations, clinical teams, vendors, and IT leadership. The ideal candidate brings strong healthcare application support experience, particularly within patient transfer, EMS, patient logistics, or transport management environments.

Position Overview

The Zoll Application Analyst will be responsible for supporting a suite of recently implemented patient transfer and EMS applications, many of which are cloud-based and highly integrated with Epic.
In addition to day-to-day application support, this individual will help establish a sustainable long-term support model, improve operational workflows, optimize system performance, and drive ongoing enhancements across the application portfolio.

Application Portfolio

The supported systems include:

• Zoll Dispatch
• Zoll EMSCharts
• Zoll Care Exchange
• Zoll Rescue Net
• HD Fleet
• MCG
• Lightbeam Care Signal
• My Mobile Practice Manager
• Pulsara
• Pulsara United
• Knox Connect (upcoming implementation)

Key Responsibilities

• Provide advanced support, configuration, administration, and troubleshooting for patient transfer and EMS-related applications.
• Act as the primary liaison between operational teams, clinical stakeholders, vendors, and IT.
• Develop and implement a sustainable application support strategy, including governance, documentation, incident management, and knowledge transfer processes.
• Analyze current workflows and identify opportunities to improve efficiency, performance, and user experience.
• Lead and support upgrades, system enhancements, implementations, testing efforts, and integrations.
• Manage vendor relationships and coordinate issue resolution and product roadmap discussions.
• Establish service metrics, monitoring, and reporting processes to improve application reliability and customer satisfaction.
• Create and maintain technical documentation, training materials, and support procedures.
• Support highly integrated environments, including applications connected to Epic and other healthcare systems.

Required Qualifications

• Significant experience supporting healthcare applications in:
  • Patient transfer
  • Patient logistics
  • EMS operations
  • Transport management
  • Related healthcare operational systems
• Strong experience with application support, troubleshooting, configuration, and system administration.
• Experience managing multiple applications within a healthcare environment.
• Proven ability to develop support models, operational processes, and optimization strategies.
• Experience working with healthcare operations teams, vendors, integrations, and project implementations.
• Strong business analysis, problem-solving, and stakeholder management skills.
• Excellent communication and documentation abilities.

Preferred Qualifications

• Experience with Zoll applications (Dispatch, EMSCharts, Care Exchange, Rescue Net, etc.) strongly preferred.
• Experience supporting applications integrated with Epic.
• Prior experience working within large hospital systems, EMS organizations, patient flow, transfer centers, or clinical operations environments.
• Texas-based candidates are preferred, though the position is fully remote.

Work Environment

• 100% remote position
• Occasional onsite travel may be required based on business needs
• Collaborative environment working closely with hospital operations, patient transfer teams, EMS leadership, vendors, and IT departments

What Success Looks Like

The ideal candidate will bring both technical expertise and operational insight, helping our client build a scalable support structure while ensuring critical patient transfer and EMS applications remain reliable, efficient, and aligned with clinical and business needs.
Job Type & Location
This is a Contract position based out of Bellaire, TX.
Pay and Benefits
The pay range for this position is $50.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully…