Operations Technician Senior - TR​/Reg

Location

This position will be located in our Sentry Strongs office in Stevens Point, WI.

Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting, claims, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers.

They will ensure proper documentation and records management according to regulatory and Sentry standards.

• Provide operations support, including processing of new and renewal transactions and policy updates.
• Perform moderately complex operations support duties and handle production problem listings.
• Utilize various systems and sites to manage and process requests related to the Transportation and Regional businesses.
• Use problem‑solving skills and best judgment to work with internal business units to resolve problems and provide insight about service.
• Use skills in multitasking, time management and attention to detail.

• Require knowledge of Sentry systems, processes and procedures.
• May provide testing of new or revised procedures as it relates to the business systems; may assist with procedure writing.
• May assist in training and quality auditing of new operation technician seniors.
• Refer questions outside of responsibility/authority.
• Perform other job‑related duties as assigned from time to time.

• Hybrid work model:
  Monday and Friday work from home if chosen, Tuesday through Thursday in office.
• In‑office workspace and materials; equipment for home office provided.
• Meal subsidy available for associates who report to an office.
• 401(k) plan with dollar‑for‑dollar match on first eight percent, plus immediate vesting.
• Tuition Reimbursement program through Sentry University (SentryU).
• Generous Paid‑Time Off plan and Volunteer‑Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and other Health and Wellness benefits.
• Well‑being and Employee Assistance programs.
• Sentry Foundation gift matching program.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.