Computer Aided Dispatch; CAD Implementer; Remote

Responsibilities

Octave is seeking a CAD System Consultant to lead the implementation of our computer aided dispatch solutions for public safety agencies. This role is critical to delivering mission‑critical technology that supports emergency response operations and community safety.

The CAD System Consultant operates as a key member of a delivery pod, working closely with Project Managers, Technical Leads, and customers to design, configure, and deploy solutions that align with real‑world operational needs. This is a highly collaborative, customer‑facing role with travel requirements of up to 50‑60%, depending on project needs.

• Lead customer workshops to gather operational, technical, and workflow requirements across public safety environments
• Design and configure complex workflows aligned to public safety operations and approved Functional Design Documents (FDDs)
• Lead simple data modeling and data conversion activities
• Perform complex configuration, installation, and deployment of Octave’s COTS products
• Support and occasionally lead database administration activities, including data validation and environment readiness
• Act as a subject matter expert in customer‑facing engagements, providing guidance on best practices and operational alignment
• Lead and support customer acceptance testing, including issue resolution and validation of system functionality
• Lead end‑user, train‑the‑trainer, and system administration training
• Ensure system configuration aligns with approved Functional Design Documents (FDDs) and project scope
• Collaborate with Technical Leads and Project Managers to ensure solution quality, scope alignment, and delivery progress
• Support go‑live, stabilization, and post‑production activities as required
• Provide clear and consistent status updates and documentation to support project tracking and transparency
• Accurately track time and project activities in alignment with delivery expectations
• Other duties as assigned

Education & Professional Experience

• Bachelor’s degree in Computer Science, Engineering, Sciences, or a related field, or equivalent combination of education and experience
• Minimum of 7 years of relevant experience in software implementation, technical consulting, or application development
• Experience working with mission‑critical or public safety systems (CAD, PSAP, or field operations) is highly desirable

Technical & Delivery Expertise

• Proven experience in requirements gathering, solution design, and system implementation
• Demonstrated ability to lead technical tasks and support successful production deployments
• Experience delivering customer presentations and training sessions (end users and/or administrators)

Customer & Business Skills

• Strong ability to build and maintain positive customer relationships
• Solid understanding of professional services delivery and business priorities

Core Competencies

• Strong verbal and written communication skills, with the ability to clearly convey technical concepts to varied audiences
• Effective problem‑solving skills, with the ability to work independently and collaboratively
• Demonstrated team‑oriented mindset, including collaboration, knowledge sharing, and flexibility
• Self‑motivated, reliable, and accountable, with a strong focus on ownership and delivery outcomes
• Ability to manage competing priorities in a fast‑paced delivery environment