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Remote IT Help Desk Specialist – Tier II; Windows/macOS
Remote / Online - Candidates ideally in
Tysons, Fairfax County, Virginia, USA
Listed on 2026-07-22
Tysons, Fairfax County, Virginia, USA
Listing for:
Digital Management Llc
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
DMI is seeking an IT Help Desk Specialist (Journeyman) to provide on-site Tier II support to a federal legislative branch agency in Washington, DC, with remote US capability. The role involves handling ~270 tickets monthly across Windows and macOS endpoints within a Zero Trust framework.
Responsibilities include imaging, configuration, MFA and IAM tasks, and collaboration with IAM governance. Requires bachelor’s degree and experience with Ivanti, KACE, Intune, JAMF, and Entra /AD.
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