Director Digital Product - Remote - Eden Prairie, MN

Director, Digital Product, Find & Compare Care

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Healthcare is one of the most complex ecosystems, finding and selecting care should not make it harder. Today, consumers face a fragmented experience when searching for care, navigating disconnected tools, inconsistent provider data, unclear options, and limited decision support across digital and assisted channels. This fragmentation leads to confusion, inefficiency, and suboptimal care decisions.

United Healthcare is leading a transformation to simplify this experience by evolving Find & Compare Care into a seamless, intelligent, and search-driven care navigation platform. This effort goes beyond traditional provider search to incorporate advanced search capabilities, decision support, and emerging agentic experiences that help members confidently find, evaluate, and access care.

As Director, Digital Product, Find & Compare Care, you will lead the digital product portfolio for United Healthcare's Find & Compare Care, ensuring it aligns with our enterprise strategy and delivers exceptional value to our members. This role offers a unique opportunity to help shape the future of our digital offerings, innovate in a fast-paced environment, and drive business growth.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Product Strategy:
  Contribute to and communicate the strategic vision for our find care digital product portfolio, aligning it with overall business goals while anticipating rapid shifts in how consumers discover and evaluate healthcare options
• Roadmap Planning & Execution:
  Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer needs and business objectives. Oversee the end-to-end product development process from concept to launch and optimization
• Search Strategy & Vision:
  Help shape the future of care discovery by executing a multi-year strategy for provider search, recommendation, and care navigation. Continually adapt the product to the ever-changing ways users search for care, guiding the transition from traditional keyword searches to intent-driven and conversational paradigms
• AI-Driven Product Innovation:
  Partner with data science, engineering, and AI teams to safely integrate Artificial Intelligence, Large Language Models (LLMs), and machine learning into the find care journey. Utilize these technologies to optimize retrieval, ranking, and dynamic personalization to meet evolving consumer expectations
• Cross-Functional Collaboration:
  
  Collaborate closely with design, engineering, marketing, sales, and enterprise strategy teams to ensure successful delivery of product initiatives and alignment on the end-to-end journey
• User
  
  Experience:
  
  Champion user-centered design principles to ensure our digital products provide intuitive, engaging, and transparent user experiences. Leverage AI-driven insights to proactively anticipate user needs, personalize the care journey, and build member trust
• Performance Monitoring:
  Define and track key performance indicators (KPIs) to measure product success, iterating based on data-driven insights to refine performance, search-to-care conversion, and the accuracy of AI-assisted recommendations
• Team Leadership:
  Lead and mentor a team of product managers, providing guidance, feedback, and professional development opportunities to foster their growth and excellence in…