Ingénieur Opérationnel domaine Facturation

Video EVP

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Your missions:

• Assure operational support of billing applications, ensuring their availability and performance, with a focus on international billing.
• Analyze and resolve technical and functional incidents related to international billing, in collaboration with development teams and users.
• Participate in the continuous improvement of support processes and tools to optimize service quality.
• Write and update technical documentation and operational procedures specific to international billing.

Profile sought:

You hold an engineering degree and have 2 to 5 years of experience, ideally in operational support, application management, or a similar IT environment. You have demonstrated your ability to effectively intervene on complex systems, collaborate with multidisciplinary teams, and provide quality service in a demanding context.

Your skills:

• Mastery of IT environments and support tools (incident management, monitoring).
• Knowledge of billing systems and associated processes.
• Skills in analyzing and resolving technical and functional incidents.
• Ability to write and maintain clear and precise technical documentation.
• Good command of English, both spoken and written, to collaborate effectively with international teams.

You demonstrate excellent service sense, rigor, and responsiveness in critical situations. Your team spirit, curiosity, and ability to communicate clearly allow you to collaborate effectively with various stakeholders and contribute to continuous process improvement.

In this role, you will enhance your technical skills in operational support and incident management in a demanding international context. You will develop your ability to work in multi-site environments and collaborate with multidisciplinary teams. This role will allow you to deepen your mastery of complex billing systems and improve your communication skills within teams.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

• Global Opportunities:
Work within multinational teams with the possibility of collaborating with colleagues and clients worldwide.

• Flexible Work Environment:
Flexible hours and the possibility of combining office and home work (hybrid modalities).

• Professional Development:
Training programs and opportunities for skill enhancement or career change.

• Career Advancement:
Internal progression and mobility opportunities within Orange.

• Supportive and Bold Culture:
Health and wellness programs, initiatives for diversity and inclusion, Corporate Social Responsibility (CSR) actions, and employee engagement events.

• Rewards Programs:
Mentorship program.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.