Remote Operations Manager — AI, Automation & Activation
Remote / Online - Candidates ideally in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-07-22
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listing for:
Lumen
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Lumen is seeking a Manager of Operations to lead a customer-facing Tier 2 technical support team, delivering timely, high-quality activation resolutions for the NaaS portfolio. The role balances operational execution, team development, and customer experience, ensuring escalations are resolved with urgency across IT, Engineering, and Automation peers.
The position is work-from-home within the United States, with responsibility for performance coaching, workload planning, and cross-functional
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