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Remote IT Help Desk Specialist – First-Line Support
Remote / Online - Candidates ideally in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-22
Plano, Collin County, Texas, 75086, USA
Listing for:
NETS International
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
NETS International is seeking a motivated IT Help Desk Specialist to provide first-line support for employees. The role emphasizes resolving hardware, software, and network issues, maintaining documentation, and delivering excellent customer service from a remote position.
The successful candidate will troubleshoot via phone, email, and ticketing, manage user accounts, and escalate complex problems to senior staff as needed. Prior IT certifications are a plus and collaboration is essential.
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