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Remote Service Desk Supervisor — Lead Tier I–III
Remote / Online - Candidates ideally in
Topeka, Shawnee County, Kansas, 66609, USA
Listed on 2026-07-23
Topeka, Shawnee County, Kansas, 66609, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk (OCCHD) and manage Tier I–III support for Veterans and VA Providers. This remote‑first role supports a nationwide US operation.
You will supervise a remote‑first team, ensure SLA compliance, drive performance, and collaborate with internal stakeholders to deliver high‑quality technical support, including onboarding, troubleshooting, and training for video telehealth platforms.
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