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Remote Service Desk Supervisor — Lead, Coach & SLA Excellence
Remote / Online - Candidates ideally in
Sterling Heights, Macomb County, Michigan, 48310, USA
Listed on 2026-07-23
Sterling Heights, Macomb County, Michigan, 48310, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the OCCHD Help Desk, overseeing Tier I‑III support, onboarding, troubleshooting, and mobile app training for video telehealth platforms. This remote‑first role is fully US‑based.
The Supervisor drives operational excellence, ensures SLA compliance, and coaches staff while collaborating with internal/external partners to improve service delivery. A Public Trust clearance is required.
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