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Remote IT Help Desk Supervisor
Remote / Online - Candidates ideally in
Lowell, Middlesex County, Massachusetts, 01850, USA
Listed on 2026-07-23
Lowell, Middlesex County, Massachusetts, 01850, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk, overseeing Tier I–III support and onboarding for video telehealth platforms. The role emphasizes operational excellence, SLA compliance, and a culture of accountability.
Remote-first with occasional onsite weekly presence for leadership alignment. The candidate should have a strong technical support background, proven leadership, and ability to collaborate with stakeholders while ensuring customer-first
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